*Opinions?*
During our discussion today, it seemed like most of you had some experience with a poor set of instructions. What effect did these instructions have on your perception of the company who created them? Did they have any effect on your ability to complete the task they were describing? Did you have to go to other resources like the Web or customer support?
Feel free to posts responses in the comments.
1 Comments:
Not having a good set of instructions reflects a lot about the company, especially on a company whose product cannot be intuitively installed/created easily on its own. For the most part, instructions supplied by the company are what enables us to use their product. By not supplying us, the consumer, with a decent, complete set of instructions tells me that the company is not serious about its product enough to have spent the time and effort into producing clear, coherent instructions. If instructions are confusing or not complete, how do we use their product?
Normally, if I do get a bad set of instructions, I'll end up trying to guess my way through it, or resorting to the Web to try to find something helpful...
Post a Comment
<< Home